Video scene · 0:20 · Professionalism, Communication
The one-star review
You work at the front desk of a dental clinic.
A patient has posted an angry online review saying the clinic is disorganized and overcharged them. Part of it is untrue. Your coworker shows you a draft reply.
What's said in the scene
Coworker: Listen to this: 'Maybe if you hadn't missed your last three appointments, your treatment wouldn't have cost more.' That'll shut them up.
Coworker: The dentist is away this week. We can post it ourselves.
The two questions
- 1What would you do?
- 2How should professionals respond to public criticism?
What raters look for
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
