Terms of Service

1. Agreement and scope

These Terms of Service ("Terms") govern your access to and use of Confetto websites, accounts, interview simulations, practice exercises, courses, recordings, feedback, and related tools, including features made available through supported third-party integrations (together, the "Services"). References to "Confetto," "we," "us," and "our" refer to Trueplace Technologies Inc., the company that operates Confetto; "you" refers to the person using them.

By creating an account, accepting these Terms, or using the Services where these Terms have been presented to you, you agree to them. If you do not agree, do not use the Services. If you use the Services for an organization, you must have authority to bind that organization, and any separately agreed organizational terms also apply.

The plan description, checkout disclosures, and any specific offer terms presented when you purchase form part of your agreement. Specific purchase or offer terms control for that purchase if they conflict with these general Terms. Nothing here overrides rights or remedies that applicable law does not allow you to waive.

2. Eligibility and account information

You must be at least 16 years old to create an account. If you are under the age of legal adulthood where you live, you must have permission from a parent or legal guardian, who must review and agree to these Terms before you use the Services. You must provide accurate registration and billing information, keep it reasonably current, and use an email address you control.

You may not impersonate another person, misrepresent your eligibility for an offer, register on behalf of someone without authority, or create an account to evade a prior suspension or termination. If we reasonably need to verify account ownership or offer eligibility, we may request proportionate information before enabling or restoring access.

3. One account per person and account security

You may create, maintain, or control only one personal Confetto account. This rule applies to free, trial, and paid accounts, even if you are not claiming additional promotional benefits. Additional accounts require our prior written authorization, such as an approved replacement account or separately authorized organizational access. Using different email addresses, sign-in providers, devices, or payment methods does not create an exception. If you lose access to your account, contact support instead of creating another one.

If you already have duplicate personal accounts, contact us so we can help you identify the account to keep and close or restrict the others. We may require you to use a single account and may restrict or close unauthorized duplicates under the enforcement provisions below. Account closure and any associated billing, refund, or data requests remain subject to the applicable provisions of these Terms and your rights under law.

Unless a plan or written agreement expressly permits multiple users, your account is for your individual use. Keep your credentials and sign-in links confidential. You may not sell, rent, lend, transfer, or pool account access, or use a single personal subscription to provide practice sessions to multiple people.

You are responsible for activity you authorize through your account and for taking reasonable steps to secure it. Notify us promptly if you believe your account or payment method has been compromised. We may temporarily restrict access where reasonably necessary to protect your account or other users. You are not responsible under these Terms for activity to the extent applicable law places that responsibility elsewhere.

4. Educational purpose and AI limitations

Confetto provides educational preparation for medical and other health-program interviews, situational judgment assessments, and related admissions practice. It does not provide medical care, clinical advice, diagnosis, treatment, or an official examination or admissions service.

AI-generated questions, transcripts, scores, examples, and feedback may be incomplete, inconsistent, inaccurate, or unsuitable for a particular situation. Scores and progress indicators are practice estimates, not official assessments or predictions of an admissions, hiring, examination, or professional outcome. Similar outputs may be generated for other users.

You are responsible for reviewing outputs before relying on them and for verifying important facts against appropriate primary sources. The Services do not guarantee an interview invitation, admission, employment, an offer, a particular score, or any other result. Unless expressly stated, Confetto is independent of the schools, employers, examination providers, and professional bodies discussed in its materials.

5. Plans, credits, and access limits

Your selected plan or offer determines the features, duration, practice credits, session limits, and other entitlements available to you. Review the information shown before you subscribe or begin an offer. Different features may consume different amounts of credits, and a credit allowance is not necessarily a count of full interviews.

Credits and promotional allowances are permissions to use specified features, not currency or stored money. They cannot be sold, transferred, or exchanged for cash except where expressly offered or required by law. Any expiry, reset, or rollover rules are those disclosed for your plan or offer. A one-time pass or purchase renews only if the offer expressly says it is a subscription.

You may use only the features and capacity included in your entitlement. A technical error that displays extra credits, unlocks a feature, or delays an access check does not authorize deliberate exploitation. Contact us about missing credits or failed sessions so that we can investigate and, where appropriate, restore the affected allowance.

6. Free trials and introductory offers

Unless the specific offer states otherwise, an introductory trial or new-customer promotion is available once per person for the applicable Confetto service. Creating another account, changing your email address, deleting and recreating an account, or using a different payment method does not make you a new customer. Recurring free allowances and expressly offered return-customer promotions remain subject to their own stated rules.

The offer presented to you controls the trial length, included usage, eligibility requirements, and any payment requirement. A trial may have a time limit and a separate usage limit. Using the included allowance does not itself cancel a trial or subscription.

If you accept a trial that converts to a paid subscription, you authorize the disclosed recurring charges after the trial ends unless you cancel before the disclosed deadline. Review the price, billing interval, first charge date, and cancellation instructions at checkout. A free feature without an agreed paid conversion does not, by itself, authorize us to charge you.

7. Trial abuse and promotional misuse

You must not obtain, extend, or multiply free or discounted access by misleading us or circumventing eligibility controls. Prohibited conduct includes:

• Creating or coordinating multiple accounts for the same person to repeatedly claim trials, introductory prices, free credits, or new-customer benefits.
• Using email aliases, disposable addresses, false identities, another person’s details, alternate payment methods, device resets, proxies, or VPNs for the purpose of evading eligibility checks or usage restrictions. Ordinary privacy tools are not prohibited merely because you use them.
• Deleting, abandoning, or cycling accounts or subscriptions to reset a trial, credit balance, usage meter, or promotional eligibility.
• Buying, selling, sharing, or collecting trial accounts, access tokens, invitation codes, or promotional benefits outside the conditions of the offer.
• Fabricating referrals, referring yourself through other accounts, colluding to generate artificial rewards, or manipulating an invitation or discount program.
• Using scripts, bots, repeated requests, or known technical defects to claim benefits more than once or to obtain access beyond the offer.

Where we reasonably establish misuse, we may refuse or end the affected offer, remove improperly obtained promotional credits, restrict related accounts, or suspend or terminate access as described below. We will not retroactively charge you a penalty or convert free access into a paid subscription without a valid payment authorization. Legitimate cancellation, a good-faith refund request, and use of an offer within its stated rules are not trial abuse.

8. Acceptable use and prohibited conduct

Use the Services lawfully, honestly, and in a way that respects others. You must not use the Services to:

• Commit fraud, facilitate unlawful activity, impersonate another person, misrepresent your identity or qualifications, or create deceptive evidence of experience, credentials, or performance.
• Harass, threaten, exploit, stalk, or unlawfully discriminate against anyone, including other users, support staff, and people whose information appears in submitted material.
• Upload or distribute unlawful material, malware, malicious code, or content that infringes intellectual property, privacy, confidentiality, or other rights.
• Send spam, unsolicited promotions, deceptive links, or abusive or knowingly false reports through any available communication or support feature.
• Use the Services to obtain unauthorized assistance during a real interview, examination, assessment, or hiring process, or submit generated work in violation of the rules that apply to that process.
• Submit confidential examination questions, protected assessment materials, private patient details, client information, or employer materials that you do not have permission to share.
• Misrepresent Confetto feedback as an official certification, employer endorsement, admissions decision, professional assessment, or guaranteed outcome.

Good-faith discussion of sensitive topics in a legitimate practice scenario is not prohibited solely because the topic is difficult or controversial. The restrictions above concern unlawful, abusive, deceptive, or unauthorized conduct.

9. Technical misuse, automation, and service integrity

You must not interfere with the security, availability, or normal operation of the Services. In particular, you must not:

• Bypass authentication, payment checks, feature restrictions, rate limits, session limits, anti-abuse controls, or account suspensions, including by manipulating requests or client-side state.
• Access or attempt to access another user’s account, recordings, transcripts, reports, or other non-public information without authorization.
• Probe, scan, exploit, or test vulnerabilities without authorization, disrupt infrastructure, introduce malicious code, or attempt a denial-of-service attack.
• Run unattended or artificial sessions, generate excessive concurrent requests, repeatedly trigger expensive AI operations without a legitimate practice purpose, or deliberately keep sessions active to consume capacity.
• Scrape, bulk-download, harvest, or systematically extract protected question banks, answer keys, reports, prompts, or other non-public materials using automated or manual means.
• Reverse engineer or attempt to extract non-public source code, model components, system instructions, or security credentials, except to the extent a restriction is prohibited by applicable law.
• Use unauthorized automation to operate personal accounts, resell service capacity, or build a competing dataset or service from protected platform content.

These restrictions do not prohibit ordinary assistive technology, supported integrations used within their documented permissions, or activities we expressly authorize in writing. If you discover a security issue, stop testing beyond what is necessary to recognize it and report it to our contact address without accessing, retaining, or disclosing other users’ data.

10. Fair use and availability

Any reference to unlimited access means genuine individual preparation within the features and conditions of the advertised plan. It does not permit account sharing, resale, automation, artificial traffic, or deliberate resource exhaustion. Practicing frequently in good faith is not, by itself, abuse.

We may apply proportionate technical safeguards, such as limits on simultaneous sessions or requests, to protect security and service availability. Where practicable, we will explain a restriction and how to resolve it. Safeguards do not authorize us to silently substitute a materially smaller paid entitlement for the one you purchased; material plan changes are subject to the notice, cancellation, and other protections described in these Terms and applicable law.

Access may be interrupted by maintenance, service incidents, connectivity problems, or third-party failures. You are responsible for a compatible device, a suitable internet connection, and any microphone or camera permissions needed for your chosen features.

11. Subscriptions, renewal, and payments

For a recurring plan, your subscription renews at the billing interval disclosed at checkout until cancelled, subject to applicable law. You authorize us and our payment processor to charge your chosen payment method for the agreed subscription charges and applicable taxes. The price, currency, billing frequency, and any paid conversion from a trial must be disclosed before you agree to the purchase.

Keep your billing details current and use only a payment method you are authorized to use. A failed payment may result in payment retries and restricted paid access. You remain responsible for valid charges already incurred, subject to your refund and dispute rights. We do not impose undisclosed fees for failed payments.

If we change a recurring price, billing interval, or material paid entitlement, we will provide the notice and obtain any consent required by applicable law before the change applies. You may cancel before a proposed change takes effect, and any additional statutory cancellation or refund rights remain available.

12. Cancellation and refunds

You can cancel future renewals through the billing or subscription controls in your account. If you cannot access those controls or need help, contact us at the email address below. Cancellation does not require you to justify your decision. We will honor valid cancellation requests and any cancellation method or deadline required by applicable law.

Cancel a trial before its disclosed paid-conversion deadline to avoid the first subscription charge. For a paid subscription, cancellation ordinarily stops future renewals and leaves access available through the period already paid for, unless you request an available immediate cancellation or applicable law provides otherwise. Simply stopping practice, uninstalling an integration, or disconnecting a third-party app is not the subscription cancellation process.

Refund requests are evaluated case by case, except that refunds required by law or expressly promised in your offer will be provided. Contact us with the account email and relevant payment or service issue; do not send full card numbers. Cancellation does not automatically create a refund for an otherwise valid past charge, but this does not limit statutory withdrawal, cancellation, prorated-refund, or other consumer rights.

13. Payment misuse and billing disputes

You must not use stolen payment information, falsify payment or refund evidence, knowingly make false claims to obtain a duplicate reimbursement, or intentionally manipulate payment systems to receive unpaid access.

If you believe a charge is incorrect, contact us so we can investigate. You retain the right to contact your bank, payment provider, consumer protection authority, or another appropriate body directly. A good-faith payment dispute or chargeback is not, by itself, a breach of these Terms, and contacting us first is not a condition of exercising your legal rights.

We may provide relevant transaction and service records to our payment processor or dispute-resolution provider, consistent with the Privacy Policy and applicable law. Suspected payment fraud may lead to proportionate access restrictions while we investigate; we will distinguish it from a genuine billing error or service complaint.

14. Your content and permissions

You retain ownership of the content you submit, including your responses, practice recordings, documents, and other original materials ("Your Content"). You are responsible for having the rights, permissions, and lawful basis needed to provide it and to allow the uses described here. Avoid submitting information about other people that is unnecessary for your practice.

You grant Confetto a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to host, store, use, reproduce, modify, and create derivative works from Your Content to operate, provide, research, develop, and improve our products, services, and technologies. This includes processing content to deliver sessions, transcripts, scores, and feedback, and using service providers to support those purposes, as described in our Privacy Policy.

This license does not transfer ownership of Your Content to us or override applicable data protection law, your privacy rights, or the retention and deletion commitments in our Privacy Policy. Sharing a practice recording with us does not, by itself, authorize public use of your name or likeness as a testimonial or advertisement.

15. Privacy, recordings, and retention

The Privacy Policy explains the personal information we collect, how session recordings and transcripts are processed, the purposes for which information is used, the service providers involved, and your available choices. Please review it before submitting recordings or personal information.

Features that use audio or video depend on the permissions you provide and the feature you choose. Do not record or submit another person’s voice, image, or personal information without the necessary permission or other lawful basis. Use fictional or appropriately de-identified examples when discussing patients, clients, colleagues, or sensitive situations.

Account closure and data deletion are handled under the Privacy Policy, including its retention periods and exceptions for records needed for legal, tax, or fraud-prevention purposes. Suspension or termination does not remove your applicable privacy rights. Keep your own copies of materials you need; the Services are not a permanent archival service.

Read our Privacy Policy

16. Platform materials and intellectual property

Confetto and its licensors retain their rights in the Services, including software, design, branding, question banks, simulations, learning materials, and other protected platform content. Subject to these Terms and your entitlement, we grant you a limited, non-exclusive, non-transferable right to access and use those materials for your personal preparation.

You may use feedback and examples made available to you for your own learning and personal preparation, subject to third-party rights and assessment rules. This permission does not authorize publishing or reselling protected question banks, distributing complete courses or simulations, removing ownership notices, or making account access available as a commercial service.

You may not copy, reproduce, or share Confetto’s questions, model answers, answer keys, lessons, Casper scenarios, example answers, or school guides for use outside the Services, including in other documents, apps, or AI tools, except where applicable law allows it without our permission. Your own responses, transcripts, and the feedback on them are yours to copy.

Your own original responses remain yours. Nothing here prevents lawful quotation, fair use, fair dealing, or another use that applicable law permits without our authorization. Contact us if you want permission for institutional, classroom, coaching, or other uses outside your plan.

17. Third-party services and integrations

The Services may use or connect with third-party authentication, payment, hosting, communications, AI, or other services. If you access Confetto through ChatGPT or another supported platform, that platform’s terms also govern your use of it. Linking an account does not expand your Confetto plan or remove the restrictions in these Terms.

Third-party links and references are provided for convenience and do not imply endorsement. We do not control independently operated third-party services. Their availability, features, and policies may change, and an integration may be interrupted or discontinued. Our own obligations to you, including applicable consumer and privacy obligations, remain subject to law.

18. Investigation, restrictions, and enforcement

We may investigate conduct that reasonably appears to violate these Terms, threaten security, infringe another person’s rights, or expose the Services or users to fraud or harm. Investigations may use relevant account, transaction, and usage information handled consistently with our Privacy Policy and applicable law.

Depending on the nature, seriousness, and recurrence of the issue, we may issue a warning, request verification, remove or restrict offending content, revoke improperly obtained promotional benefits, limit particular features, suspend access, or terminate an account. Restrictions may extend to accounts reasonably linked to the same abusive conduct. We will consider context and use measures proportionate to the issue.

Where reasonable and lawful, we will explain the reason for a restriction and provide an opportunity to correct a remediable issue. We may act immediately where necessary to address fraud, security threats, serious or repeated misuse, a legal requirement, or a risk to others. We may withhold details that would compromise security, an investigation, or another person’s privacy.

If you believe a restriction was made in error, email us from the address associated with your account and provide relevant context. We will review the information and correct a mistaken restriction where appropriate. Do not create replacement accounts or use another person’s account to bypass a restriction during review.

19. Termination and its consequences

You may stop using the Services and request account closure at any time. Cancel any recurring subscription using the process above, or ask us to handle cancellation with your closure request. We may terminate access for serious or repeated breaches, unlawful conduct, or other circumstances described in these Terms.

On termination, your permission to access the affected Services ends. We may disable access to the account and handle associated content under our Privacy Policy. Termination does not authorize new subscription charges for periods after the subscription has ended. Valid outstanding charges and any required refunds will be handled under your purchase terms and applicable law.

Abuse-related termination does not automatically entitle you to a discretionary refund, but it never removes a refund or remedy required by law. If we permanently discontinue a paid service or terminate paid access for reasons unrelated to your breach, we will provide any refund or other remedy required by law and address the unused prepaid period fairly.

Provisions that by their nature need to continue after termination remain in effect, including ownership rights, valid accrued payment obligations, applicable liability provisions, and dispute and general contract terms.

20. Changes to the Services and these Terms

We may update features, supported integrations, security controls, and these Terms to reflect product developments, prevent misuse, clarify responsibilities, or respond to legal or technical requirements. We will update the date on this page when these Terms change.

For material changes affecting existing users, we will provide notice appropriate to the change and as required by law, such as an account notice or email. Changes apply prospectively from the effective date stated in the notice, not retroactively to resolve an earlier dispute. Where affirmative agreement or a particular notice period is required, we will obtain that agreement or provide that notice.

Continued use after properly notified changes take effect constitutes acceptance only to the extent permitted by applicable law. If you do not agree, you may stop using the Services and cancel your subscription. We will not use a general update clause to remove mandatory rights or worsen protected cancellation, return, exchange, or refund terms without any legally required agreement.

21. Disclaimers and service warranties

To the extent permitted by applicable law, the Services and their outputs are provided on an “as is” and “as available” basis. We do not warrant that every output will be accurate or complete, that the Services will suit every individual purpose, or that access will always be uninterrupted, secure, or error-free.

To the same extent, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. These exclusions do not affect any express commitment in your purchase terms or any statutory guarantee, duty of reasonable care, or other protection that cannot lawfully be excluded.

22. Liability and responsibility

To the fullest extent permitted by applicable law, Confetto and its service providers are not liable for indirect, incidental, special, or consequential losses arising from use of, or inability to use, the Services, including indirect loss of profits, business opportunities, or anticipated outcomes. This applies only where such a limitation is legally permitted.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that applicable law does not allow to be excluded or limited. Your mandatory consumer rights and remedies remain intact. Where a limitation is not permitted, the applicable legal standard governs.

You remain responsible for your own unlawful conduct and for losses you cause to the extent established under applicable law. These Terms do not make you responsible for our own wrongdoing or impose an automatic penalty for an alleged breach.

23. Complaints, disputes, and consumer rights

If you have a complaint, contact us with enough information to identify the account, relevant event, and resolution you are seeking. We will consider it in good faith. Please do not include full payment card details, passwords, or unnecessary sensitive information.

You may use any court, regulator, consumer complaint procedure, or other remedy available under applicable law. These Terms do not require mandatory arbitration, waive collective proceedings, prevent truthful reviews, or require you to give up protections available in your place of residence. Contacting us is encouraged but is not a prerequisite to exercising a statutory right.

Applicable law determines the governing law and courts with jurisdiction, including any mandatory protections of the jurisdiction in which you live. If a provision conflicts with a mandatory protection, that protection takes priority.

24. General terms

These Terms, the applicable purchase or offer terms, and any separately agreed written terms form the agreement governing the Services they cover. The Privacy Policy explains our handling of personal information and does not reduce your rights under applicable privacy law.

If part of these Terms is found unenforceable, the remaining provisions continue to apply to the extent legally permitted. A delay in enforcing a provision is not a waiver of the right to enforce it later. You may not transfer your account or contractual rights without our written permission, except where applicable law permits it.

We may transfer this agreement as part of a merger, reorganization, or sale of the relevant business, provided that doing so does not reduce your mandatory rights and any required notice is given. Notices may be provided through the Services or to your account email, subject to legally required delivery methods. Keep your contact information current and retain a copy of the terms and checkout confirmation applicable to your purchase.

25. Contact and support

For questions about these Terms, cancellation assistance, billing concerns, abuse reports, security reports, or a review of an account restriction, contact Confetto at hello@confetto.ai. Include your account email and a concise description of the issue so that we can direct it to the appropriate person.

hello@confetto.ai