The interview question bank

A practical problem in school, clinic or work. What do you do next?

• SituationalIntermediate·MMI station · OT, PT

  A client refuses to take part in a session. What might be going on, and what would you do?

  Empathy · Autonomy and consent · Communication

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  How to approach situational questions

  1. 1Start with safety: is anyone at risk right now?
  2. 2Gather information before judging anyone involved.
  3. 3Act in proportion: a private conversation first, escalation when needed.
  4. 4Close the loop: follow up, document and reflect.

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• SituationalIntermediate·MMI station · MD, DO, PA, Nursing, Pharmacy

  How would you counsel a vaccine-hesitant parent who distrusts the health care system?

  Communication · Cultural humility · Empathy

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  Sample answer outline

  1. 1Open with curiosity, not facts: "What have you heard, and what worries you most?"
  2. 2Acknowledge the distrust honestly. For some communities it's rooted in real history.
  3. 3Share information matched to their specific concern, in plain language, and admit what is uncertain.
  4. 4Make your recommendation clearly, as their child's clinician.
  5. 5Respect that they may need time. Keep the door open and offer a follow-up visit.

  What makes it work

  • Listening first is what actually changes minds.
  • A clear recommendation without pressure keeps trust.

  Avoid

  • Lecturing with statistics in the first minute.

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