Scene to read · Professionalism, Equity
Maybe I only watch
You work on a bank's video help line.
You are on a video call guiding a couple, Mehdi and Tao, who sit side by side at their kitchen table, through setting up a shared banking app. The account is in both names, and Tao has kept the laptop in front of himself. Mehdi speaks English as a second language.
The scene
Mehdi: Please, slowly. I'd like to press the buttons myself this time.
Tao: Love, last year a fake bank call got four thousand dollars from you. I'm scared.
Mehdi: That's true. Maybe it's better if I only watch.
Tao: See, we agree. Just give me the steps. It's safer for us both, yes?
The two questions
- 1How would you continue the call?
- 2Describe a time you were helping two people and one of them was being talked over or dismissed. What did you do?
What raters look for
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
