Scene to read · Resilience, Communication
Your Wednesday slot
You are the newest volunteer in a hospital gift shop, unpacking stock during your weekly Wednesday shift.
In the hospital gift shop stockroom, Hakim, the volunteer coordinator, is finishing his shift before leaving on a month of leave tomorrow. Hazel, a longtime volunteer, shelves greeting cards nearby. You started a month ago and have heard of no problems. Next week's schedule goes out tonight.
The scene
Hakim: Your Wednesday slot goes to someone else starting next week, I'm afraid.
Hazel: Oh. I didn't know the schedule was changing again. Is that final?
Hakim: It's final once I send it tonight. I can't discuss reasons today.
Hazel: Then nobody can appeal before you leave. That doesn't seem fair to anyone.
The two questions
- 1What would you say or do next, and why?
- 2Describe a time you received news that felt unfair without being given the full reason. How did you respond, and what did you learn?
What raters look for
- Resilience
- Recovers from setbacks, manages stress constructively, and learns from failure.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
