Video scene · 0:20 · Self-awareness, Communication
Under five lines
You are an account coordinator at a marketing agency.
Your agency's style guide tells staff to keep client emails under five lines, and you have always thought of your short emails as a strength. At your six-month review, your manager, Mrs. Dubois, has asked Karim, who mentors you, to join.
What's said in the scene
Mrs. Dubois: Our three biggest accounts asked for short emails. That's why the guide exists.
Karim: But one smaller client says yours feel cold. She's asked for someone else.
Mrs. Dubois: I can move her to Karim today. Or you call her and try again.
Karim: I'd rather you called. But it's your account, and your style.
The two questions
- 1What would you do about this client, and would you change anything about how you write?
- 2What do you do when something you consider a strength turns out to be a problem for someone else?
What raters look for
- Self-awareness
- Recognizes own biases, limits and emotions, and seeks and uses feedback.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
