Scene to read · Self-awareness, Resilience
Everything will be fine
You volunteer as a visitor guide at a hospital, walking worried families to the right ward.
You like to tell the people you guide that everything will be fine. Siti, a newer volunteer, has shadowed you all week. At the volunteer sign-in desk this morning, she and the coordinator, Dalia, are waiting for you.
The scene
Siti: That man told the nurses you promised his wife would be fine.
Dalia: And you know we never comment on outcomes.
Siti: It calmed him. I've copied you all week. Written up, I'm out.
Dalia: That depends what I hear. What exactly did you tell him, and how often?
The two questions
- 1How would you answer Dalia, and what would you do next?
- 2Why is it sometimes hard to see where being reassuring ends and overstepping begins?
What raters look for
- Self-awareness
- Recognizes own biases, limits and emotions, and seeks and uses feedback.
- Resilience
- Recovers from setbacks, manages stress constructively, and learns from failure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
