Scene to read · Communication, Equity
I caught half
You are the shop assistant at a family-run optician's.
At the fitting table, Jyoti, the optician who trained you, is explaining lens care to Deja, a customer who is hard of hearing. Jyoti talks quickly while facing the lens tray, then steps to the till a few feet away, and Deja turns to you.
The scene
Jyoti: So rinse first, never dry-wipe, and come back in two weeks for the coating check.
Deja: Yes. Fine. Two... yes, thank you.
Jyoti: Lovely. Four more fittings are waiting, so I'll ring you up.
Deja: I caught half. Please don't tell her, dear. I'll manage, I always do.
The two questions
- 1What would you do, and what would you say to Deja and to Jyoti?
- 2When someone asks you not to make a fuss on their behalf, how do you decide whether to respect that?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
