Video scene · 0:20 · Communication, Empathy
Not on the team
You volunteer as coordinator for a youth soccer league.
Coaches have picked the travel team. A parent whose 11-year-old was not selected finds you at the field after practice.
What's said in the scene
Parent: My son has played in this league for five years. The coach's own kid made the team and can barely kick a ball.
Parent: He cried the whole way home. I want to know who made this decision and I want it reversed.
The two questions
- 1How would you handle this conversation?
- 2What do you think makes difficult news easier for someone to hear?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
