Scene to read · Communication, Motivation
Which announcement should we trust?
You are a volunteer greeter asked to explain a new visitor rule at a hospital ward entrance.
Celestine, 60, has arrived with three adult grandchildren who are waiting downstairs, relying on an old announcement allowing them to visit together. Celestino, 30, is the ward clerk at the entrance desk. A newer notice limits visits to two people per patient, but it was distributed only by email. Celestino can verify the current rule and check which visiting arrangements are authorized.
The scene
Celestine: The announcement said everyone could come. What do I tell them downstairs?
Celestino: The newer notice says two visitors, but we only emailed that update.
Celestine: They arranged time off together. I don't want anyone feeling left out.
Celestino: I can check permitted arrangements. What should we explain while they're waiting?
The two questions
- 1What would you say to Celestine, and what would you ask Celestino to verify before helping the family plan their visit?
- 2How should organizations handle situations where people reasonably rely on outdated information about a rule?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Motivation
- Shows genuine, sustained drive and a clear reason for choices, including when work is unglamorous.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
