Scene to read · Communication, Professionalism
Cheaper class, quiet experiment
You are the front-desk assistant at a small yoga studio, standing at the desk between Uriel and Ursula.
Uriel owns the studio and is quietly trying cheaper off-peak class prices for one month, with no announcement. Ursula, a regular, paid full price for a midday class yesterday and has just noticed the new rate. Uriel has asked you to handle customer questions at the desk.
The scene
Ursula: Yesterday I paid full price. Today it's twelve dollars less. Why?
Uriel: Ursula, we're adjusting prices this month. Off-peak rates vary by time.
Ursula: So I paid extra needlessly? I've been coming here for years.
Uriel: I hear you. Our assistant's here; how should we explain it?
The two questions
- 1What would you say or do next, and why?
- 2How do you decide when to be fully open about something an organization is testing, and when it is reasonable to share less?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
