Video scene · 0:20 · Empathy, Professionalism
A young mother's card is declined twice
You are a cashier at a grocery store.
It is the evening rush. A young mother, Grace, with a toddler on her hip, has just had her card declined twice for about $90 of groceries. The line behind her is long.
What's said in the scene
Man in line: (sighing loudly) Unbelievable. Some of us have places to be.
Grace: I'm so sorry. It worked this morning.
Grace: (quietly, to you) Could you take some things off? I don't even know what to put back.
The two questions
- 1What would you do?
- 2How can you protect someone's dignity when they are embarrassed in public?
What raters look for
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
