Scene to read · Self-awareness, Empathy
I would like to try
You volunteer with a settlement agency and have accompanied Birgit, who arrived two months ago, to register for health coverage.
Birgit, who is sixty-six, speaks slow, careful English. To save time, you have answered every one of the clerk's questions for her. The office closes in fifteen minutes; a mistake on the form means rebooking next month, and she needs the coverage in place for a specialist visit next week. At the front desk, she touches your arm as Emeka, the clerk, waits.
The scene
Birgit: Please, let me try. At home I ran a school. Here I'm like a child.
Emeka: Fine by me. But one wrong box means rebooking next month.
Birgit: Next month is too late, yes? Maybe... no. I don't know. What do you think?
Emeka: Eleven questions left, and I close in fifteen. Who's answering?
The two questions
- 1What would you do, and what would you say to Birgit?
- 2When does helping someone start to take something away from them?
What raters look for
- Self-awareness
- Recognizes own biases, limits and emotions, and seeks and uses feedback.
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
