Video scene · 0:20 · Problem solving, Communication
The concert flyers have the wrong date
You are co-organising a charity concert for a local literacy program.
The concert is in ten days. You and your co-organiser, Mira, are at the venue to check the stage when she notices a problem with the flyers and the online ticket page, which went out two weeks ago. The venue manager is with you.
What's said in the scene
Mira: The flyers say Saturday the 14th. We booked Sunday the 15th. We've sold a hundred and fifty tickets.
Venue manager: Saturday's a wedding. I can't move it, sorry.
Mira: (to you) Okay. What do we do?
The two questions
- 1What would you do?
- 2What makes a public correction or apology effective?
What raters look for
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
