Video scene · 0:20 · Problem solving, Communication

A father has lost his five-year-old at a festival

You are volunteering at the information booth of a large outdoor summer festival.

The grounds are crowded, with two music stages and an exit onto a busy road. You are staffing the booth with another volunteer, Brianna, when a father runs up to you.

What's said in the scene

Father: My daughter's gone. She was right beside me at the face painting. Lily, she's five, she's wearing a yellow dress.

Brianna: Should I announce it over the speakers? Or radio security first?

Father: (to you) Please. What do we do?

The two questions

  1. 1What would you do in the next five minutes?
  2. 2Describe a time you had to stay calm and organized while someone else was panicking.

What raters look for

Problem solving
Gathers facts before acting, considers options and consequences, and chooses a workable next step.
Communication
Listens first, speaks clearly and respectfully, and adapts the message to the listener.

Answer scenarios like this on the real timers

Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.

Practice free