Written scenario · Collaboration, Professionalism
A script or a feel for it
You have been asked to write the one-page guide for newcomers to your volunteer team.
The team takes turns answering questions at a hospital's information desk, and its two longest-serving members train newcomers in opposite ways. Bogdan hands each newcomer a word-for-word script and twelve standard answers; his trainees are consistent and rarely say anything wrong, but they sound stiff and freeze when a question is off the list. The other, a retired nurse, has newcomers shadow her and tells them to read the person; her trainees are warm and flexible, and no two of them say the same thing. One page cannot be both a script and a philosophy. The coordinator wants it Monday, and each expects it to describe their method.
The two questions
- 1How would you go about writing the guide, and what would you say to the two volunteers?
- 2When experienced people disagree about the right way to do a job, who should decide, and how?
What raters look for
- Collaboration
- Works toward a shared goal, shares credit and load, and repairs friction inside a team.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
