Written scenario · Communication, Equity
Online only
You work at the front desk of a community recreation center.
The center recently moved all program registration online. An older man who speaks limited English has been waiting to register for a swimming class his doctor recommended. He has no email address and becomes frustrated, raising his voice while other people wait in line behind him.
The two questions
- 1What would you do?
- 2Describe a time you had to explain something to someone with a very different background from yours. What helped?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
