Scene to read · Empathy, Professionalism
Read it as written?
You are a patient adviser who relays written feedback from former patients to hospital staff.
In a quiet meeting room beside the patient relations office, you hold Mr. Kaplan's written complaint. Cillian Kaplan, 37, a former patient, sits across from Cerys Dube, 24, a check-in staff member. His note says she talked over him at check-in.
The scene
Cerys: I was keeping the line moving. Please don't make it worse.
Cillian: I'm not here to hurt anyone. I want check-in to feel different.
Cerys: If you read it exactly, I'll hear everything I did wrong.
Cillian: Then I came for nothing. Please read what I wrote, as written.
The two questions
- 1What would you do, and why?
- 2Tell us about a time you had to give someone honest feedback that you knew might be hard for them to hear. How did you approach it?
What raters look for
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
