Video scene · 0:20 · Empathy, Professionalism
The short-tempered coworker
You work part-time at a grocery store.
Your coworker Jordan's father died a month ago. Since coming back, Jordan has been curt with customers and snapped at a teenager who dropped a carton of eggs. Your shift manager asks to speak with you.
What's said in the scene
Manager: I've had two complaints about Jordan this week. I'm thinking of writing Jordan up.
Manager: You work with Jordan more than anyone. What do you think I should do?
The two questions
- 1What would you tell the manager?
- 2Describe a time someone's behavior made more sense once you understood what they were going through.
What raters look for
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
