Video scene · 0:20 · Communication, Professionalism
Someone who speaks English
You work on the floor of a large hardware store.
Your coworker Tuan, who moved to the country three years ago and speaks with an accent, has been helping a customer find a plumbing part. The customer's voice rises, and you walk over.
What's said in the scene
Customer: I've explained this three times. Can I talk to someone who actually speaks English?
Tuan: (quietly) Sir, I understand. It's the half-inch fitting you need. I can show you.
Customer: (turning to you) You. Can you help me?
The two questions
- 1What would you do?
- 2How should staff respond when a customer treats a coworker with disrespect?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
