Scene to read · Empathy, Professionalism
Barely slept in weeks
You are spending the summer as an intern in a hospital's medical records office.
Halima, who runs the office and supervises you, has not been herself lately: three appointment letters she mailed this month gave patients mistaken dates, which you and Fadi, the other intern, spotted while filing. After the evening shift the three of you wait for the staff shuttle.
The scene
Halima: I'm sorry I snapped today. I've barely slept in weeks. That's not an excuse.
Fadi: We're worried about you. But those letters, I think your manager should hear.
Halima: She will, from me. Give me a week to recheck every one first.
Fadi: A week's a lot of appointments. I'd rather we said something tomorrow. You?
The two questions
- 1What would you say to Halima and Fadi?
- 2Describe a time you were worried about how someone senior to you was coping. What did you do?
What raters look for
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
