Scene to read · Equity, Ethics
The complex-return fee
You work at the intake desk of a small tax preparation office.
Dov, the owner, pays for a phone interpreter for clients who speak little English, and his fee sheet has only two tiers: simple and complex. He wants those clients quoted complex, even for simple filings. A client with limited English and a one-form return waits around the corner, out of earshot. Dov and your coworker Viktor have stepped over to your intake desk.
The scene
Dov: The interpreter line bills me forty dollars a call. Simple doesn't cover it.
Viktor: It's one wage form. But downtown charged her double last year.
Dov: Our sheet has two tiers. Eat that cost on everyone and we close by June.
Viktor: She trusts us now. What are you quoting her?
The two questions
- 1What fee would you quote, and what would you say to Dov?
- 2When a practice is permitted but seems unfair to one group of people, what should an employee do?
What raters look for
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
