Scene to read · Equity, Professionalism
Who counts as a family?
You are a new staff member at the front desk of a municipal recreation center, working beside your colleague Verena.
A line is forming at reception, where Verena, 60, is serving Vassil, 47, a grandfather raising his grandchild alone. Subsidized family passes require two adults in one household; separate passes cost more. The center has a fixed annual discount budget, so exceptions reduce funding available to other households. Staff need supervisor approval for exceptions, and Verena asks for your recommendation.
The scene
Vassil: I'm raising my grandson alone. Can we still get a family pass?
Verena: The discount fund's limited; exceptions leave less for other households applying here.
Vassil: Separate passes cost much more; swimming is his regular after school activity.
Verena: I can ask our supervisor about exceptions. What would you recommend?
The two questions
- 1What would you recommend to Verena, and what would you say to Vassil?
- 2How should organizations balance inclusive definitions of family with consistent access to limited financial support?
What raters look for
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
