Scene to read · Equity, Self-awareness
Twelve calls, forty files
You are the coworker who signs off this week's phone-support hiring shortlist.
At a shared desk in your co-working office, you, your coworker Ilse and your team lead Brooke are choosing which twelve of forty applicants for a phone-support job get screening calls before Friday. Last quarter the team lost an account after complaints about calls. You sign off the shortlist, and you want it finished tonight.
The scene
Brooke: Let's just take the ones with recent local call-center experience. It's quick, and it's fair.
Ilse: It also cuts everyone who trained abroad. You skimmed those this morning.
Brooke: Clients complained about calls, not names. Experience is what fixes that.
Ilse: Maybe. Reading all forty properly keeps us here till midnight. It's your signature.
The two questions
- 1Who would you give the twelve screening calls to, and what would you say to Brooke and Ilse?
- 2How do you tell the difference between a reasonable shortcut and a bias, especially when the shortcut helps you?
What raters look for
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
- Self-awareness
- Recognizes own biases, limits and emotions, and seeks and uses feedback.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
