Scene to read · Equity, Professionalism
Can everyone hear my feedback?
You are a volunteer collecting patient feedback at a community clinic, and both speakers have asked for your recommendation.
In the waiting area, Benita, 47, the patient-experience coordinator, and Berenice, 60, a patient adviser, discuss the clinic's tablet-only feedback system. Berenice and many older patients avoid it. You can offer paper forms or record spoken responses, but conversations here can be overheard and no private room is available today. Paper requires manual entry, and Benita's report is due Friday.
The scene
Benita: I can offer spoken feedback today, but nearby patients could hear everything.
Berenice: I'd welcome help, but wouldn't discuss a complaint where others could listen.
Benita: Paper offers privacy, but entering those forms could delay our Friday report.
Berenice: Could we offer choices without making people explain publicly why they need them?
The two questions
- 1What feedback options would you recommend offering today, and how would you protect patients' privacy while managing the workload?
- 2How do you decide whether an accessible alternative offers people a genuinely equal opportunity to participate?
What raters look for
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
