Video scene · 0:20 · Equity, Problem solving
Six dollars in tips
You are a shift supervisor at a mid-size hotel.
Guests usually hand cash tips to the bell staff at the door; housekeepers rarely receive any. The general manager has asked you to recommend whether tips should be pooled. In the staff room, Dean, a bellhop, and Amara, a housekeeper, have heard about it.
What's said in the scene
Amara: I clean fourteen rooms a day. Last month I got six dollars in tips.
Dean: Guests tip the person they see. I earn that with every bag.
Amara: They'd see a dirty room quickly enough.
Dean: Pool it and I lose a third of my pay. What will you recommend?
The two questions
- 1What would you recommend, and how would you reach that decision?
- 2Why does some work get noticed and rewarded more than other work that matters just as much?
What raters look for
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
