Scene to read · Professionalism, Equity
The last SUV
You work at an airport car rental counter beside your coworker Ekow.
Agents may give a few free goodwill upgrades a month, at their own judgment; yours are used up. Ekow just upgraded two friends and has put his last one on the only SUV left, for a cousin landing in an hour. Lokesh watched from the line. His reserved compact is not ready, and he steps up to your desk.
The scene
Lokesh: I watched his friends get upgraded for free. My compact isn't even ready.
Ekow: There's one SUV left, and it's held. My cousin lands in an hour.
Lokesh: So it's held for family, while I stand here with a reservation?
Ekow: A compact comes back at four. It's your desk, though. Your keys.
The two questions
- 1What would you say to Lokesh, and what would you do about the SUV?
- 2Describe a time you saw someone receive special treatment that others did not get. How did you respond?
What raters look for
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
