Scene to read · Professionalism, Resilience
A branch with no future
You are a teller at a credit union.
You are locking up with Saoirse, the other teller, when Nikau, the branch manager, walks over from the vault. He wants someone to run evening sign-ups for a new youth savings account. You take a paid class two evenings a week. Staff have heard, unofficially, that the branch may be absorbed into a regional office next year.
The scene
Nikau: I need someone signing members up until eight, all month. I thought of you.
Saoirse: Sorry to butt in. But isn't this branch folding into regional next year?
Nikau: That's a rumor. I've heard nothing, and members need this program either way.
Saoirse: Extra effort for a branch with no future. You'd skip your class for that?
The two questions
- 1How would you respond to Nikau and to Saoirse?
- 2Tell us about a time you had to decide how much effort to give when the future of the work was uncertain.
What raters look for
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- Resilience
- Recovers from setbacks, manages stress constructively, and learns from failure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
