Scene to read · Professionalism, Communication
Behind my back
You work at a downtown visitor information kiosk.
You and Adriana hand out trail maps and bus passes at the kiosk; in slow stretches she revises for her real estate exam on her phone. On a quiet afternoon your manager, Jian, has stopped by and asked you to time her phone use for two weeks without telling her. Adriana comes back from the storeroom and hears the end of it.
The scene
Jian: A cruise passenger complained about staff on a phone here. I need more than a hunch.
Adriana: I only look when nobody's waiting. I've never missed a visitor.
Jian: Maybe so. That's why I asked for a log, not your word or mine.
Adriana: So my deskmate times me behind my back? Would you really do that?
The two questions
- 1How would you respond to Jian and Adriana?
- 2Describe a time you were caught between a supervisor's request and loyalty to a coworker. What did you do?
What raters look for
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
