Scene to read · Professionalism, Communication
Sarcasm at the service counter
You work at the next window of a regional bus terminal service counter, where you hear everything and are authorized to assist any rider.
At a regional bus terminal, Osias, a rider, is upset that the evening services have been cancelled. Ottilie, your colleague at the next window, has started answering him sarcastically. The hall has gone quiet, and you are free to help.
The scene
Osias: Three evening buses cancelled, no notice. How do I get home?
Ottilie: Wonderful, another surprise. Try wishing harder. I can't fix that schedule.
Osias: Don't mock me. I've waited forty minutes. Give me a straight answer.
Ottilie: I've answered five times. Nothing changes if you repeat that question.
The two questions
- 1What would you do in this situation, and why?
- 2When, if ever, is it right to step in on how a colleague is handling a member of the public?
What raters look for
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
