Scene to read · Problem solving, Ethics
Final sale, one hour old
You volunteer at the register of a hospital gift shop.
Nkechi bought a phone charger here an hour ago and says it has stopped working; the box is torn and the cable is scuffed. A sign says electronics are final sale, a rule made after visitors kept swapping their own worn-out chargers for new ones. Gillian, the shift lead, is beside you at the counter, and the shop has no way to test it.
The scene
Nkechi: It quit within an hour. The ward calls this phone about my dad.
Gillian: I'm sorry, but that's the story we heard all last year.
Nkechi: I'm not asking for money. Just swap it for one that works.
Gillian: We can't test it, and it's scuffed. Your register. What do we tell her?
The two questions
- 1What would you do, and what would you say to Nkechi and Gillian?
- 2How do you decide when a rule that exists for a good reason should have an exception?
What raters look for
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
- Ethics
- Weighs competing duties honestly, protects people from harm, and stays accountable to rules and values.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
