Scene to read · Problem solving, Communication
Smaller bowls or bigger bills
You are the newest server at a small noodle shop.
The shop is owned by Margaux and her younger business partner, Manoj. Their main supplier has raised prices by a third. Before opening, the two of them stand at the counter with the menu between them.
The scene
Margaux: Raise the bowl a dollar fifty. Regulars grumble, but they'll respect the honesty.
Manoj: Or keep the price and serve a little less. Most people won't even notice.
Margaux: They'll notice, and feel tricked. Half of them are on fixed incomes, though.
Manoj: You hear them at the tables. Which would they mind less?
The two questions
- 1What would you tell Margaux and Manoj, and why?
- 2How do you weigh being kind to people now against what is better for them, or for a relationship, in the long run?
What raters look for
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
