Scene to read · Communication, Problem solving
The pickup rule has changed
You are a new school office staff member, asked by your supervisor to explain the changed pickup procedure to a parent at the counter.
It is Friday at the school office counter. Ashwin, the office administrator, is 56, and Atif, a parent, is 26. Starting Monday, the school's written after-care policy replaces its informal arrangement allowing thirty-minute late pickups; Ashwin has asked you to explain the change and available options to Atif.
The scene
Ashwin: Starting Monday, late pickups need after-care enrollment instead of our informal arrangement.
Atif: My shift ends at five-thirty, so I need that extra half hour.
Ashwin: I know this is difficult. Our new colleague can explain the options.
Atif: Please be straight with me: what can I arrange before Monday?
The two questions
- 1What would you say to Atif, and how would you explain the change while helping with the short notice?
- 2Tell us about a time you had to explain an unwelcome change or rule to someone. How did you handle it?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
