Video scene · 0:20 · Communication, Professionalism
She said she loved it
You are an assistant at a hair salon.
Noor asked the stylist, Gabe, for a big change before her sister's wedding tomorrow, and told him at the mirror that she loved it. While you ring her up at the front desk, she speaks quietly. Gabe walks over as she heads for the door.
What's said in the scene
Noor: Honestly? I hate it. It's far too short, but he looked so proud.
Noor: Please don't tell him. I'll just wear it up tomorrow.
Gabe: So, is she happy? I tried something bold with the layers.
Gabe: Be straight with me. I've got two more of those cuts booked this week.
The two questions
- 1What would you say to Gabe, and would you have said anything to Noor before she left?
- 2Describe a time you had to pass on a message that was not yours to soften or change. What did you do?
What raters look for
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Watch the scene once, record your answers, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
