Scene to read · Empathy, Problem solving
Two days, no answer
You are a student working the overnight front desk of a college residence hall.
You are on shift with another student worker, Yeon. Visiting hours ended at eleven, a rule meant to protect residents' privacy, and desk staff may not even confirm who lives in the building. At midnight Iman comes in from the parking lot. Her son, a sophomore, has not picked up his phone in two days.
The scene
Iman: Two days, no answer. I drove three hours. Let me knock.
Yeon: I'm sorry, ma'am. No visitors after eleven. We can't even confirm who lives here.
Iman: He's my son. What if something's wrong and you sent me away?
Yeon: He's also an adult who may not want visitors. You're senior tonight. Your call.
The two questions
- 1What would you do, and what would you say to Iman?
- 2Describe a time you had to follow a rule while someone in front of you was clearly distressed. How did you handle it?
What raters look for
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
