Scene to read · Empathy, Communication
An honest salesman
You are a customer waiting your turn at a phone store counter in a mall.
Beside you, Walid, 74, came in to replace a cracked phone. The salesperson, Rohan, has laid out a two-year plan that adds a new phone and a tablet. Walid keeps pausing and glancing your way. You know nothing about the plan, or about him.
The scene
Rohan: Phone, tablet, unlimited data, two years. The price is only good until we close tonight.
Walid: My son said sign nothing without him. But he's flying until tomorrow.
Rohan: I can't hold it past tonight. Honestly, I'd take it. But I'm the salesman.
Walid: An honest salesman. Two years, though. I wish somebody would just tell me.
The two questions
- 1What would you do, and why?
- 2Describe a time you had to decide whether to step into a stranger's situation. What did you do?
What raters look for
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
