Scene to read · Equity, Communication
I know him
You volunteer at the checkout desk of a community tool library.
Late fees are five dollars a day, and volunteers may waive them at their discretion. You are at the checkout desk beside Hank, the volunteer who trained you. He just waved off a fee for a regular he has known for years. Now Mr. Osei, a new member, is returning a drill two days late, within earshot of other members at the shelves.
The scene
Hank: Two days late, so that's ten dollars. Sorry, the fees keep this place open.
Mr. Osei: The man ahead of me was late too. You waved him through.
Hank: He's fixed half our tools for free. That's what discretion is for.
Mr. Osei: And I'm new, so I pay. You work here too. Did that look fair?
The two questions
- 1How would you respond?
- 2Describe a time you noticed a rule being applied differently to different people. What did you do?
What raters look for
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
