Scene to read · Professionalism, Ethics
It came in that way
You work at a dry cleaner and tailor shop.
Yesterday you pressed a customer's silk dress at the wrong setting and left a shiny mark on the hem. The owner, Mr. Sato, has had a hard year. As Renata walks in to collect the dress for a wedding on Saturday, he speaks to you under his breath.
The scene
Mr. Sato: If she notices, it came in that way. One refund like this and I can't make rent.
Renata: Hi! I'm here for the green dress. Is it ready?
Mr. Sato: All ready. My assistant will bring it out.
Renata: Thank you. It was my mother's. Everything went fine?
The two questions
- 1What would you say to Renata?
- 2What does taking responsibility for a mistake at work involve, beyond admitting it?
What raters look for
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- Ethics
- Weighs competing duties honestly, protects people from harm, and stays accountable to rules and values.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
