Scene to read · Problem solving, Communication

The quiet car

You are the attendant on a packed commuter train.

In the quiet car's vestibule, Cedric, a passenger, stops you about a high school field-trip group seated farther down the car. Their chaperone, Imran, has followed him out.

The scene

Cedric: I picked the quiet car to prepare for a hearing. They haven't stopped once.

Imran: I've asked them three times. Every other car is full, I checked.

Cedric: Then the sign on that door means nothing.

Imran: Thirty students can't stand in the aisles for an hour. Where should we go?

The two questions

  1. 1What would you do, and what would you say to Cedric and Imran?
  2. 2When a rule cannot be fully kept, what does a fair compromise look like?

What raters look for

Problem solving
Gathers facts before acting, considers options and consequences, and chooses a workable next step.
Communication
Listens first, speaks clearly and respectfully, and adapts the message to the listener.

Answer scenarios like this on the real timers

Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.

Practice free