SituationalBeginnerMMI station
A customer asks you to recommend something for a headache while buying several other medications. What would you want to know first, and why?
Situational: A practical problem in school, clinic or work. What do you do next?
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How to approach situational questions
- Start with safety: is anyone at risk right now?
- Gather information before judging anyone involved.
- Act in proportion: a private conversation first, escalation when needed.
- Close the loop: follow up, document and reflect.
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