Casper scenario · Scene to read · Problem solving, Communication
Two hours in the waiting room
You work at the front desk of a walk-in clinic and can see the whole waiting room.
It's a busy evening. Ray's mother, 80, has waited two hours with a fever and seems about the same as an hour ago; a man whose cough sounds worse than when he arrived has waited three. Ray comes to the desk for the third time as Lena, the triage nurse, heads in to a patient with chest pain.
The scene
The full scene, 4 lines of dialogue, plays out in Confetto Casper Prep, where you answer both questions on the clock and get each answer scored.
Read the scene with a free trialThe two questions
- 1What would you say to Ray now, and what would you tell Lena when she comes back?
- 2How do you decide between fairness to people who have waited and the needs of someone who may be getting worse?
A sample answer, and how to improve it
A typical first attempt at question 1 scores 6 on the 1–9 scale raters use. Confetto's Casper coach rewrites it line by line to 7, with the reason for each change.
See the sample answerWhat raters look for
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
- Communication
- Listens first, speaks clearly and respectfully, and adapts the message to the listener.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Start with 7 days free.
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