SituationalIntermediateTraditional one-on-one, MMI station

What would you do to build trust quickly with patients from communities that have been mistreated by health care?

Situational: A practical problem in school, clinic or work. What do you do next?

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How to approach situational questions

  1. Start with safety: is anyone at risk right now?
  2. Gather information before judging anyone involved.
  3. Act in proportion: a private conversation first, escalation when needed.
  4. Close the loop: follow up, document and reflect.

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