Casper scenario · Scene to read · Problem solving, Empathy
A cash refund without a receipt
You are the assistant manager at a hardware store.
Delia is returning an unopened space heater she says she bought here last week with cash. She has no receipt, and store policy allows only store credit without one. Your cashier, Marcus, has called you over to the counter.
The scene
The full scene, 4 lines of dialogue, plays out in Confetto Casper Prep, where you answer both questions on the clock and get each answer scored.
Read the scene with a free trialThe two questions
- 1What would you do, and what would you say to Delia and Marcus?
- 2When should an employee make an exception to a store policy?
A sample answer, and how to improve it
A typical first attempt at question 1 scores 5.5 on the 1–9 scale raters use. Confetto's Casper coach rewrites it line by line to 7, with the reason for each change.
See the sample answerWhat raters look for
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
- Empathy
- Recognizes what others feel and need, and lets that shape the response without losing judgment.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Start with 7 days free.
Start my free trial
