Scene to read · Resilience, Professionalism
Carry-out for Harsh
You work the carry-out service at a grocery store.
In the parking lot, you are loading bags into the car of Harsh, 74, a regular who cannot lift them himself. He has just sworn at you and mocked your haircut. Your coworker Abigail walks over from the cart return.
The scene
Abigail: I'll finish this one. I'm asking the manager to take him off carry-out.
Harsh: Go ahead. I can't lift a thing since my shoulder, but go ahead.
Abigail: Then don't talk to people like that. Nobody has to take it.
Harsh: I've had a rotten week. Are you finishing my bags or not?
The two questions
- 1What would you do, and what would you say to Harsh and Abigail?
- 2When, if ever, is it right to stop serving someone who treats you badly but depends on your help?
What raters look for
- Resilience
- Recovers from setbacks, manages stress constructively, and learns from failure.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
