Role-playIntermediateMMI station
Role-play: A patient's daughter, played by an actor, is angry that her mother has waited four hours in the emergency department. Talk with her.
Role-play: An acting station: you talk to an actor as if the situation were real.
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Sample answer outline
- Introduce yourself, sit down if you can, and let her finish. Don't defend the hospital yet.
- Name the emotion and apologize for the wait: "Four hours is a long time when you're worried about your mom."
- Ask what worries her most and whether her mother's condition has changed.
- Explain what you can, honestly: how triage works, without blaming staff.
- Agree on a next step: you'll check on her mother's status and come back with an update.
What makes it work
- Talking to the actor, not about them, is what role-play stations score.
- Empathy first, information second, action last.
Avoid
- Narrating what you would do instead of doing it.
- Promising a time you can't guarantee.
How to approach role-play questions
- Talk to the actor directly, as if it were real. Don't narrate what you would do.
- Introduce yourself and find out what they know and feel before giving information.
- Name emotions out loud, then share information in small pieces.
- Agree on a next step before time runs out.
What it tests
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