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Free practiceVideo scene · 0:20 · Collaboration, Professionalism
Casper conflict practice question: two coworkers who stopped talking
Watch the scene, then type answers to both questions on a 3.5-minute timer, as in the typed section of Casper. Submit to get your answers scored with a free account. Our top-graded model answer to each question, and why it works, is below.
You are a line cook at a busy family restaurant.
Two fellow cooks, Rosa and Dev, had a shouting match over a burned order last week and have not spoken since. They now pass everything through you, and tickets are running late. During the Friday dinner rush, a server comes into the kitchen.
What happens in the scene?
Server: Table twelve has been waiting forty minutes. I'm running out of excuses out there.
Rosa: Ask Dev. Oh wait, he doesn't listen to anybody.
Server: (to you) You're friends with both of them. Can you please do something?
Can you answer both questions in 3.5 minutes?
Your answers
3:30
You get 3.5 minutes to type answers to both questions, the same time the typed section of Casper gives each scenario. The questions appear when the clock starts.
What does a top-quartile answer look like?
Try the questions first, then compare. Each answer below is a top-quartile example from Confetto's Casper scorer, graded by it on the 1 to 9 scale raters use.
Question 1
What would you do about Rosa and Dev, tonight and in the days after?
Tonight, I’d keep the focus on service rather than try to resolve the argument during the rush. I’d tell Rosa and Dev, “We need to get table twelve moving; let’s call tickets directly and confirm who has each part,” and I’d apologize to the server for the delay without taking sides. After service, I’d ask each of them to talk directly about what is making communication difficult and offer to help start that conversation, not carry messages for them. If the conflict keeps slowing orders, I’d bring the specific impact to the kitchen manager so they can help.
Graded 8 of 9 by Confetto's Casper scorer
Question 2
What is your role when two people you work with are in conflict and you are not their manager?
As a coworker, I can stay respectful, avoid taking sides, and help keep communication focused on the work, but I’m not responsible for managing their relationship. I’d encourage Rosa and Dev to speak directly and could help open that conversation if they want, rather than becoming their messenger. If their conflict keeps delaying orders, I’d tell them I plan to raise the work impact with the kitchen manager, then describe what I observed without gossip or blame. That respects their privacy while making sure a service problem gets addressed.
Graded 8 of 9 by Confetto's Casper scorer
| Question | Aspects it looks at | Grade |
|---|---|---|
| Question 1 | Collaboration, Professionalism | 8 of 9 |
| Question 2 | Collaboration, Professionalism | 8 of 9 |
Why do these model answers score well?
In our scorer's words:
- You prioritize moving table twelve’s order rather than trying to settle the argument during the rush.
- You set a boundary against carrying messages and encourage direct communication.
- You identify the kitchen manager as a next step if the conflict continues to affect service.
The model answers are examples written by Confetto's Casper scorer, not real applicants' answers. The grades are from that scorer, not official Casper scores.
More on this theme: how to answer Casper collaboration questions.
Questions about this scenario
- What does the two coworkers who stopped talking scenario test?
- It looks at collaboration and professionalism. Collaboration: Works toward a shared goal, shares credit and load, and repairs friction inside a team. Professionalism: Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
- How long do you get to answer it?
- 3.5 minutes to type answers to both questions, the time the typed section of Casper gives each scenario, according to Acuity Insights.
- How were the model answers graded?
- Confetto's Casper scorer graded each model answer twice on the 1 to 9 scale raters use: question 1 8 of 9 and question 2 8 of 9, on average. These are our scorer's grades, not official Casper scores.
- Is this a real Casper question?
- No. The scenario is original and written by Confetto for practice. None of it is taken from Acuity Insights' test or sample content.
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