Personal question · Problem solving, Professionalism
Cause, not symptom
At work, a quick patch often makes a problem disappear for a while. Finding out why it keeps happening takes longer and can mean questioning how things have always been done.
The two questions
- 1Tell us about a time you fixed the cause of a problem at work or in another role instead of its symptom. How did you find the cause?
- 2What did the deeper fix cost in time or goodwill, and what have you done differently since because of what you learned?
What raters look for
- Problem solving
- Gathers facts before acting, considers options and consequences, and chooses a workable next step.
- Professionalism
- Is reliable, respects boundaries and confidentiality, and holds a consistent standard under pressure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
