Scene to read · Equity, Resilience
Before the shovel routes fill
You are a volunteer who helps run the neighborhood snow-shoveling network and can change its sign-up process.
In a community center hallway, Magnus, 51, the volunteer coordinator, meets Mairead, 64, whose elderly mother cannot use the smartphone app. During the last storm, seniors' requests reached volunteers through neighbors only after the app had assigned compact shoveling routes. Adding those homes meant backtracking and delaying promised visits. A phone line would improve access, but the same small team would handle calls and routing.
The scene
Mairead: By the time my neighbor called, your shovel routes were already full.
Magnus: Adding scattered stops meant backtracking, and volunteers missed visits they'd already promised.
Mairead: Could phone requests come before routing? Mom can't keep relying on neighbors.
Magnus: That takes staffing and holds app requests longer. What can we manage?
The two questions
- 1How would you integrate phone requests into snow-shoveling routes while managing volunteer workload and existing commitments?
- 2Tell us about a time you had to make something work better for people who were being left out. What did you do?
What raters look for
- Equity
- Notices unequal access or treatment and acts fairly, especially for people with less power.
- Resilience
- Recovers from setbacks, manages stress constructively, and learns from failure.
Answer scenarios like this on the real timers
Answer both questions on the clock, and get each one scored 1–9 the way raters score. Your first set is free, no card.
Practice free
